What to Expect


A common question we often hear is “what is this going to be like” – people who have never gone to therapy (or even those who have) often don’t know what therapy is “really” like. Some might wonder if it's like what you see on TV or the movies or maybe you’ve even heard or experienced therapy that didn't meet your standards. Here is what your experience will be like at Leeward Counseling–


  • When you call or email to refer yourself or you child we will ask your name, date of birth, address and phone number. Our intake specialist Rachael is not a therapist but is bound to confidentiality and will collaborate with what you are seeking to be sure to match you with the right counselor. If you don’t want to talk to Rachael about why you’re seeking therapy you're welcome to tell her what you’re looking for in a therapist or what kind of experience you want. Feel free to ask as many questions as you want. Rachael will make a recommendation and will have appointment options available for you to choose from.


  • When you come to the office there will be a comfortable waiting room and we will have you sign some paperwork (consent to treatment, information about confidentiality, payment agreement, etc) If the receptionist is not in, then feel free to have a seat and your therapist will come get you during your appointment time and go over the paperwork with you. We will collect payment at the end of the session and we do accept health benefit cards.


  • Likely, the next question from your therapist will be “tell me about yourself” or “what brings you in today?”. This is your opportunity to explain as much as you want about how you’ve been feeling or what has been going on in your life that initiated you seeking therapy. If this seems overwhelming for you, you are always welcome to type up a little bit about what you want to say and send it to your therapist before the first session. That way, your therapist can begin to ask you questions and get more of an understanding on how to help you.


  • Your therapist will ask you about your previous therapy experiences, if any. Please let us know what has worked or hasn’t in the past so we don’t make the same mistakes or we know a little about what we can do to help. This is a great chance to let your therapist know about anything that you don’t want to talk about or definitely don’t want from your therapy experience.


  • Your therapist will ask you about your symptoms – for example, if you are seeking therapy due to anxiety the therapist will likely ask what it feels like in your body when you’re anxious, what thoughts you have when you’re anxious, what you do when you’re anxious, etc. This is so that your therapist can better learn about your type of anxiety and how it affects you personally and how to best help.


  • Your therapist will work with you on defining goals of treatment – if you don’t have any specific goals other than to “feel better” or “just have someone to listen” that is completely fine. We will help you get more clarity about what improvement looks like for you specifically.


  • Sessions are 45 minutes long. At the end of the session our receptionist will schedule your next appointment. All our therapists and staff are comfortable with texting to set up appointments. Often new clients come in weekly to begin but you are welcome to pick whatever frequency works for you.


  • Above all, your therapist wants to get to know YOU as a person, not a patient. Getting to know you will help us not only develop a connection but understand what motivates you, what your communication style is and what you're passionate about. This is part of what makes Leeward Counseling different, so feel free to talk to your therapist about anything you'd like to increase comfort and trust. 


  • Often time clients report that they are worried about what their therapist will "think"-when therapist are in the role of treating you the only purpose of gathering information is to help you feel better. Our staff was all selected because we are completely non-judgmental and understanding about anything a client may say. Our only agenda is to work towards self-understanding and growth. 


  • If you have any concerns or feedback please let your therapist or a supervisor know! We are not only open to feedback but we love it – it helps us improve our business and strengthens our ability to help you and others.